We are here to help. Our Help Centre has the answers you need to your questions about a range of topics, including payments, signing your credit agreement and support available for vulnerable customers.

Our friendly chatbot, Fina, is also ready to help your customers with quick and easy solutions – including enabling them to update their contact information or bank details. We know that insurance can be confusing, and we want to make it easy for your customers to work with us.

The Help Centre has been designed with ease of use at its core and makes navigating through the portal simple. We also signpost users to related questions and offer the opportunity to provide feedback by indicating if they found it helpful. We regularly review this information and use it to continually improve the service.

There’s no better place to get answers than the PremFina Help Centre. You can also contact us by live chat through our chatbot, Fina, or contact us by phone or email. Our resources are online anytime, anywhere, so we can be there for customers 24/7.